By Guest Blogger, Lisa Ford, CHESP, EVS Director/Sodexo General Manager - Our Lady of Lourdes Medical Center
Well it’s that time again…Environmental Services & Housekeeping Week! It is my favorite time of year at work, not only to say thank you to our very hard-working associates, but also to take time to have fun at work.
Today, more than years past, there is more stress in the workplace; stress to perform and meet quality and quantity expectations. It is so important for us to take the time to recognize and celebrate our staff. I am sure everyone has heard of the direct correlation between patient/customer satisfaction and associate satisfaction. So let’s do this up in style!
Many of us have done the traditional lunch or breakfast with staff for ES Week and the giveaway lunch box. What I would like to challenge you with today is to put more creativity and fun in our week. Pick a theme and run with it. Some of the themes I have used in the past were Fiesta (reminding the staff to have fun at work), red carpet Oscar-style, a day at the carnival and a fall football theme. You can purchase very inexpensive decorations and transform your office and storeroom area. You can even incorporate contests and games like Bingo into the week since people love the opportunity to win prizes. Involve other departments in your activities so that they can also recognize Environmental Services Associates for their valuable contributions. Whatever you do, being genuine is very important. You can give your staff a simple “thank you” and if done in the right way, it can mean the world.
After ES week is over, keep the momentum going. Start your shifts with music, deliver candy to your staff with thank you notes, or hold one-on-one meetings with each of your staff to give updates and see how they are doing. You may be surprised by the great suggestions you’ll receive on improving the work environment. It also helps that our associates know that I always keep chocolate in my office for those stressful days!
Some of you may say this all may be frivolous activity. I say it is absolutely essential for success in today’s very challenging workplace. As Sodexo celebrates Environmental Services & Housekeeping Week, I’d like to express our gratitude to all the housekeeping professionals in the industry. To learn about real examples of Sodexo Environmental Services Managers making a difference, read their stories.
If you will be attending the AHE Exchange Conference next week, don’t miss my session, “Celebrate the Wins on a Budget”, on Monday at 9AM or the opportunity to network with our recruiters at our booth.
Lisa Ford is a Sodexo General Manager and management trainer who has been with the company 23 years. She also serves on the AHE Board of Directors. Lisa is CHESP certified and is very passionate about the ES industry. Environmental Services & #HousekeepingWeek is one of Lisa’s favorite times of year to celebrate her staff!