By Trish Freshwater, Senior Communications Manager
In today’s education and career environments, the buzz word is “STEM” – which stands for Science, Technology, Engineering and Mathematics. Simply stated, STEM careers are hot.
When we take a closer look at the T for technology, there are careers from software engineers to web developers, mobile application developers to cloud architects, and from networking specialists to those who work on the frontline helping others with technological troubleshooting. IT careers are as varied as the myriad number of ice cream flavors available.
Manager, Application & Production Support
What led you to your current position at Sodexo?
I was a consultant in Information Technology for 13 years prior to coming to Sodexo, working in a number of fields from logistics to finance to health care.
When researching Sodexo, I was astounded to find Corporate Responsibility, along with Diversity and Inclusion, on the home page of the website. I thought, “Could it be? Will I actually find a company that truly cares for its employees and where I can feel and be myself?” It was apparent that at Sodexo, diversity was more than a business imperative, but also the right thing to do.
What is your typical day like?
My team is the Production and Application Support Team. We are responsible for assisting with production releases and change controls as well as supporting many company-wide applications. We also manage the application portfolio, including supporting application data such as server, SME, and disaster recovery information, to name a few. We work closely with the Network Operations Center and Help Desk to ensure there is minimal downtime for the supported applications.
I am involved in several large projects including the Enterprise Reliability Project and the Buffalo Data Center move project. Both are largely dependent on the data from our application portfolio. Also, I respond to customer requests for application/production support.
What does it take to be successful in your area at Sodexo?
- Drive to help our internal customers
- Outgoing personality, with the initiative to solve problems
- Ongoing interest in advancing your technology skills
- Ability to work with a team and collaborate ideas
- Strategic interest; understanding major company goals and making them relevant to your team
- Ability to empathize with your employees and clients in order to better serve them
I am motivated by my work. I love my job and when you love your job and your employer it makes it so much easier to be driven by your work. And, the women of Sodexo are amazing – there are so many wonderfully talented women managers at Sodexo who have been with the organization for a long time. This is so encouraging to new women joining the team. These women are strong, intelligent and have perseverance. They definitely motivate me.